FAQ's

What types of lighting solutions do you offer?

Zeppora specializes in a curated selection of stylish and functional lighting solutions, including elegant wall sconces and modern vanity lights. Our products are designed to enhance the ambiance of any space, seamlessly blending vintage charm with contemporary aesthetics.

Are your lighting products suitable for all interior styles?

Yes, our unique designs feature clear glass shades and versatile dimmable options, making them perfect for various interior styles. Whether you prefer a modern, traditional, or eclectic look, our lighting solutions can complement your decor.

What is the return policy for your products?

We offer a 15-day return period from the date of receipt. To qualify for a return, products must be unused, in original condition, and in the original packaging. Please note that shipping fees are non-refundable.

How can I track my order after it has been shipped?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our courier partner’s website.

Do you offer international shipping?

Yes, we ship internationally to select countries. Please be aware that international shipments may incur additional duties or taxes based on your location, which are the responsibility of the customer.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We will either issue a replacement or a full refund at no extra cost.

Can I exchange a product for a different one?

We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.

What are the estimated delivery times for your products?

Orders are processed within 2-3 business days. For shipping, we offer standard shipping with an estimated delivery time of 5-7 business days within India, and express shipping with an estimated delivery time of 2-3 business days.

How can I contact customer support?

You can reach our customer support team by phone at +911254789632 or via email at support@zeppora.shop. We are here to assist you with any inquiries or concerns you may have.